FAQ

FREQUENTLY ASKED QUESTIONS

WHERE DO YOU SHIP TO?
We currently ship to the United States and Australia.

HOW LONG DOES SHIPPING TAKE?
United States: 7–15 business days
Australia: 10–18 business days
All orders are processed within 1-3 business days.

HOW DO I TRACK MY ORDER?
Once your order ships, you'll receive a tracking number by email. Use it to track your package at any time.

CAN I CHANGE OR CANCEL MY ORDER?
Orders can be changed or cancelled within 12 hours of placement. After that, your order has likely been processed. Contact us immediately at ianguevarrashopifybusiness@gmail.com

WHAT IF MY ITEM ARRIVES DAMAGED?
Contact us within 7 days of delivery with a photo of the damaged item. We'll send a replacement or issue a full refund immediately.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

HOW DO I REQUEST A REFUND?
Email us at ianguevarrashopifybusiness@gmail.com with your order number and reason. We'll handle it within 24-48 hours.

I HAVEN'T RECEIVED MY ORDER — WHAT DO I DO?
If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate immediately.

HOW DO I CONTACT YOU?
Email: ianguevarrashopifybusiness@gmail.com
We respond within 24 hours, 7 days a week.